Category: Blog

What IS Great Customer Service? Here It Is, In a Nutshell.

Customer service. It’s the backbone of any business. And to earn the trust of our clients for 30 years now, it is THE main focus of everything we do.

We know that our customers have choices. That is why we do what we say we are going to do. We get things done on time. And we try to provide more than our customers expect.



What We Do – A Look at our Process

Everything we do at Sawaya Fleet Services is to get you out the door and back on the road.

We understand that when your truck is out of commission, you are losing money. That’s why we focus on getting you in and out as quickly as possible.

We also make sure you know what to expect.  We have a high level of flexibility, and we’ll let you know just how long it will take us to finish your repair.

That is one of the things that has kept us in business for 30 years!



We Have Been Serving You for 30 Years TODAY!

This is a huge day for us at Sawaya Fleet Services.

30 years ago TODAY we opened our doors.

To all of our customers, both those who have been with us since the beginning and those who have just started using our services, THANK YOU for being the main part of our story. Our priority, as it has been since our first day, is providing the very best service.

Today, we thought we would share our trip down memory lane.  Please watch Dan and Dennis talk about how we got our start, and see the changes we’ve gone through (yeah, both the building and the owners look just a little different).

Again, thank you so much for the last 3 decades. Here’s to 30 more years!



Wondering What Types of Vehicles We Service?

One question that we get a lot – what types of vehicles do we service?

Well for the past 30 years, we have been taking care of more than just big rigs and heavy-duty trucks.

Watch our video for more.

We are happy to share tips we’ve learned from our decades in the business.

Click here to receive our 10 Ways to Save Money on Truck Expenses!

As always, if you’d like to set up a maintenance schedule with us, give us a call!



Your Truck Needs to Be Repaired. You Need a Vehicle While it’s in the Shop. We Can Help With Both!

When your vehicle is out of commission for repair, we know how frustrating that can be. But great customer service has helped keep us in business for 30 years!

We’re here to help you solve your problems – including helping you figure out alternative transportation while we are servicing or repairing your truck.

We are happy to share tips we’ve learned from our decades in the business.

Click here to receive our 10 Ways to Save Money on Truck Expenses!

As always, if you’d like to set up a maintenance schedule with us, give us a call!



30 Years of Strong Business Ethics

We are celebrating 30 years in business this year!  You don’t get that kind of longevity without a formula of hard work, customer service, and honesty.

One of the things we are so proud of are our business ethics. Our clients have to be able to trust us with their vehicles – from repair to maintenance.

Watch our video for more.



Is Your Truck EPA Compliant?

Do you know what EPA laws apply to your truck? Well, it depends on the system.

It’s important to know, not just for compliance reasons, but also because it’s a big piece to the overall health of your engine. We’ve been keeping up with the latest regulations for you for 30 years now!

Watch our video for more.



30 Years of Warranty Service!

Repairs on your vehicle can be costly and inconvenient. So when you do have to bring your truck into the shop, we do everything we can to make sure the experience is a good one.

That’s why we provide a warranty service on our repairs.  Watch the video below for more!

We also serve our customers by providing regular maintenance checks and sharing tips we’ve learned from our decades in the business.

Click here to receive our 10 Ways to Save Money on Truck Expenses!

As always, if you’d like to set up a maintenance schedule with us, give us a call!



Truck Maintenance 101 – Learn From Our Experts!

Most of us know that the easiest way to avoid costly repairs is to keep your truck maintained.

It seems like it would be an easy thing to do, but sometimes small issues slip through the cracks, and become a much bigger problem.

That’s why we created our Truck Maintenance Advisor video!

Interested in learning more?

Click here to receive our 10 Ways to Save Money on Truck Expenses!

As always, if you’d like to set up a maintenance schedule with us, give us a call!



Checking the Cooling System on Your Truck

Let’s talk about your truck’s cooling system. Engine manufacturer Cummins estimates that about 40% of vehicle breakdowns start with an issue in the cooling system. Does that statistic surprise you?

In the past decade, cooling systems have become increasingly complex. That’s why regular maintenance checks, including monitoring DCA (Diesel Coolant Additive) levels in your antifreeze and checking your air filters are so important.

If you want to get your truck on a regular maintenance schedule, and avoid potentially costly issues or breakdowns, give us a call!